Posts Tagged “singapore”

Media Failure: The Little India Riot

Media Failure: The Little India Riot

The most disturbing element about the Little India Riots is not that that they happened, but the lack of critical thinking in the commentary afterwards. Singapore has a problem. A big problem. It’s citizens desperately need foreign workers in order to maintain their own quality of life, however there is a growing resentment towards these very same workers. The acerbity extends towards both extremes as well: low-paid workers for jobs that Singaporeans are unwilling to do; and, highly-paid workers for jobs Singaporeans an unable or unqualified to do. This acrimony is entirely understandable. It must be galling to be deemed only fit for a mediocre middle management role in your own country. However, very few Singaporeans are willing to admit this elephant in the room. When it is broached it is within a vacuum of thoughtful process: plagued by emotion and copious self-interest. And a big contributor is Singapore’s media system.

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Post Under Advice, Social Media December 10, 2013

Not So SMRT: A Case Study of Communications Failure

Not So SMRT: A Case Study of Communications Failure

Anyone that has even a vague acquaintance in Singapore knows that this week has been filled with monumental difficulties for the tiny island city state: the trains stopped working. Now this might be at most an inconvenience in most other cities around the world, but in Singapore this is a national disaster. In a country where people complain vehemently if a train is even 1 minute late, the thought of their pride and joy – the best public transport system in the world – not working because of faults along three of the four lines was an unprecedented humiliation.

The crisis was made worse because in this technology -obsessed nation many people turned to their social networks to complain and rant. Unfortunately SMRT Corporation, one of the companies that administer the train service, wasn’t actively involved in any of the major platforms during the crisis: they were caught asleep at the wheel and by the time they woke up their entire PR and communications strategy had run off the rails. So, what did they do wrong and what can you learn from their mistakes?
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Post Under Advice, Social Media December 21, 2011

[Video] Unfortunately Wasted

Social Media Marketing (Singapore) | Facebook… by DigitalMarketingSG

Just like you’d double and triple check your business correspondence for errors, you must also ensure that your videos aren’t full of problems. In the video above, the sound level is way too low and so it’s almost impossible to hear what the narrator is saying. It doesn’t matter how good your video: how informative, witty, or topical; if you make it difficult to view then you’re wasting your time.

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Post Under Marketing, Social Media, Video November 10, 2011

Video Interview from Communicasia 2010

The wonderful Belinda Ang, from MS&L Singapore, and I were interviewed while at CommunicAsia 2010 by the folks at getitcomms. Here are the videos:

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Post Under skribe productions, Social Media, Video June 22, 2010

A Curious Case of Censorship?


Technorati is a search engine for blogs, and while I’ve never found it very useful I still ensure that my blog is listed and the relevant data is mostly up to date. During our extended stay in Singapore I admit I’ve been a little lax in this, but during the redesign I noticed that the thumbnail picture for the blog came up as missing. Technorati acquire their thumbnails from a site called and to update them you need to go there. However when I visited the site I saw this:

Click to see

This is the default Red Hat Enterprise install of Apache, the most widely used web server software in the world. Now, it’s not unknown for companies to have big boo-boos and to have to reinstall after a monumental crash, so i just laughed it off – I even tweeted about it – and moved on to the next phase of the design. But when I checked again the next day it was still down. Googling and searching blogs showed no mention of the downtime. I was bewildered. Then, on a hunch, I checked Shrink The Web via a VPN and this is what I saw:

Click to see

Voila! There was the site. On another hunch I checked my listing with Technorati with the VPN and the thumbnails showed correctly, but were still missing without it.

Is this the result of the Singapore’s government’s censorship program? Maybe Shrink The Web has indexed sites that the government finds offensive. In any case it seems heavy handed if it is. Why not just eliminate the individual listings? Or why not just ignore it – considering how useful the site is. Especially given how easy it is to circumvent the filter.

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Post Under Social Media March 28, 2010
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