After having done a video tour showing off the Mellanium Apartment, I wanted to do something similar with the Lenovo eLounge. I’d previously reviewed the eLounge but at the time I didn’t realise I could capture the video content from it. Normally the quality is unacceptable when capturing from a browser, but the web.alive technology works a treat.
Popularity: 23% [?]
Over the last few years business has shown a great interest in using virtual worlds for enterprise. Everything from seminars and conferences to virtual trade shows and retail. However, after an initial flurry of activity many soon abandon them. For some the required learning curve is too high to be an effective tool. For others the return on investment is not high enough. Whatever the reasons, no virtual environment seems to have really delivered what enterprise needs for its mass adoption. That may be about to change.
Popularity: 54% [?]
This really is a great video demonstrating an impressive use of Second Life (or any other virtual world for that matter) for enhanced customer service. It does leave me wondering, however, whether anyone would choose to apply for mortgage and investment services in Second Life and just how secure the system is.
I also have to wonder about the choice of phrase ‘enhanced her satisfaction levels further by delivering other personalised services‘. In Second Life that really does take on a whole new meaning. That’s something that businesses need to be aware of when delivering their spiel.
Popularity: 23% [?]
