Posts Tagged “case study”

Not So SMRT: A Case Study of Communications Failure

Not So SMRT: A Case Study of Communications Failure

Anyone that has even a vague acquaintance in Singapore knows that this week has been filled with monumental difficulties for the tiny island city state: the trains stopped working. Now this might be at most an inconvenience in most other cities around the world, but in Singapore this is a national disaster. In a country where people complain vehemently if a train is even 1 minute late, the thought of their pride and joy – the best public transport system in the world – not working because of faults along three of the four lines was an unprecedented humiliation.

The crisis was made worse because in this technology -obsessed nation many people turned to their social networks to complain and rant. Unfortunately SMRT Corporation, one of the companies that administer the train service, wasn’t actively involved in any of the major platforms during the crisis: they were caught asleep at the wheel and by the time they woke up their entire PR and communications strategy had run off the rails. So, what did they do wrong and what can you learn from their mistakes?
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Post Under Advice, Social Media December 21, 2011

Old Spice: A Textbook Online Video Campaign

If you’re wondering how to utilise online video as part of your marketing strategy, then you only need to look as far as the Old Spice The Man Your Man Could Smell Like commercials, featuring Isaiah Mustafa, for a textbook example of how to do it.

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Post Under Marketing, Social Media, Video July 14, 2010

Case Study: Generating Social Media Buzz

Here’s an absolutely brilliant video case study demonstrating how to use social media buzz to market directly to your specific demographic. It can be difficult reaching certain demographics (millennial males, for instance) through traditional means. This often means you must think outside the box to get their attention. You must dare to be daring. Of course providing events as a form of marketing isn’t new, however, using social media to generate a global buzz is still in its infancy. But you don’t have to be a multi-national like Heineken to use it. Is there an event that you could be hosting to generate some buzz about your own brand?

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Post Under Advice, Marketing, Video March 18, 2010
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