Archive for February, 2012

[Video] More Future Concepts by Corning

In April 2011 we featured a video made by Corning demonstrating the future of glass technologies. Well they’ve produced another. This is the expanded version and a very good example of how augmented reality will soon become an integral part of our lives. Exciting stuff.

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Post Under Tech, Video, virtual worlds February 4, 2012

[Video] The Fantastic Flying Books of Mr. Morris Lessmore

I shared this amazing animated short a few days ago but I feel I sold it short. Nominated for the 84th Academy Awards, this masterpiece has already won numerous awards. It’s an extraordinary work. Fifteen minutes of pure joy and a perfect way to enter the weekend.

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Post Under art, Video February 3, 2012

[Infographic] The Growth of Social Media

The Growth of Social Media

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Have you ever wanted to know in which year Facebook reached its first 100 million registered users? Or when MySpace fell into decline? Or what’s the more popular social networks in Japan? This chart has oodles of information. Memorise it and fame and fortune will might be yours.

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Post Under Social Media February 2, 2012

[Video] Customer Focus: Making it Happen

Some practical advice from Graham Clark on how to become and remain customer focused in your business. I am particular heartened by his point that customer unfocused businesses are placing too much emphasis on outputs rather than outcomes, something I touched upon with relation to the public relations industry.

I very much like the concept that excellent customer service needs to be system wide, not just point of contact, and that customer focused businesses are relationships based, not looking to slash costs in the name of efficiency. In all, some excellent food for thought.

What do you think? Is your organisation customer focused? How do you do it?

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Post Under Business, Video February 1, 2012
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